Job Description:
The Veterinary Industry Representative (VIR) position is responsible for responding to incoming cases through SafetyCall International via telephone regarding potential adverse events and other questions or concerns from pet owners and veterinary professionals related to various products. The VIR will take full histories and details of the events, triage the cases, and provide accurate medical, health, and safety information to the callers. VIR's document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting. Given the nature of the position, many pet owners are calling under stressful circumstances and are therefore in distress. VIRs must be able to manage cases under pressure and be comfortable talking to people in various emotional states.

Schedule:
Full-time, Day Shift: Works 40 hours per week, Monday-Friday. Shifts will be scheduled between the hours of 7am-5pm CST, with each shift being 8.5 hours. Shift start and end times are scheduled in advance and will vary from day to day. May be required to work occasional weekend and holidays shifts.

Required Experience, Skills, Knowledge and Abilities:

• Active CVT/LVT/RVT License and at least 1 year of experience in a veterinary clinic/hospital (for some positions at least one year of emergency/critical care experience is preferred) OR at least 3 years experience working in a veterinary clinic/hospital performing duties similar to those of a veterinary technician/assistant.
• Ability to work varying shifts.
• Ability to maintain active licensure, if applicable.
• Above average proficiency with keyboarding, PCs, Microsoft Office, and common computer software and hardware.
• Ability to accurately add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, ratios and percentages.
• Verbal and written communication that is clear, concise, accurate, professional, empathetic, and compassionate on a regular basis, including during stressful or high-pressure situations and interactions.
• Strong attention to detail and spelling with the ability to accurately enter data with very few errors.
• Ability to attend to multiple tasks simultaneously while maintaining quality and accuracy.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to gather and analyze complex or diverse information.
• Customer service focused attitude and behavior.
• Maintain confidentiality of clients’ products, procedures, and case detail as well as SCI’s operating procedures.
• Remote employees must be able to meet and maintain IT requirements following SCI policies.

Remote Agent Requirement:
Details on internet requirements for remote employment can be found on our careers page. In addition, employees must also have a space that allows them to work without interruptions or distractions, and must not have any other responsibilities during the time they are working such as caring for animals or dependents.

Pay & Benefits:

• The starting base rate of pay is between $22-25/hour.
• Pay varies based on the individual where we look at several factors including education, experience, and credentials. Pay will be discussed on an individual basis in the interview process.
• We also have many fantastic benefits including medical, dental, vision, life, pet and other supplemental insurance options, 401K with match, paid time off, paid holidays, company paid life, short- & long-term disability insurance, CE & license reimbursement, incentive programs, and more!