Veterinary Industry Representative Job Description:
The Veterinary Industry Representative (VIR) position is responsible for responding to incoming cases through SafetyCall International (SCI) via telephone and email regarding potential adverse events and other questions or concerns from pet owners and veterinary professionals related to various products. The VIR will take full histories and details of the events, triage the cases, and provide accurate medical, health, and safety information to the callers. VIR's document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting. Given the nature of the position, many pet owners are calling under stressful circumstances and are therefore in distress. VIRs must be able to manage cases under pressure and be comfortable talking to people in various emotional states. The VIR is expected to perform responsibilities in alignment with SCI’s mission, vision, values and principles.
Schedule:
Full-time, Day Shift: Works 40 hours per week, Monday-Friday. Shifts will be scheduled between the hours of 7am-5pm CST, with each shift being 8.5 hours, including a 30 minute unpaid lunch. Shift start and end times are scheduled in advance and will vary from day to day.
Required Experience:
- Active CVT/LVT/RVT License and at least 1 year of experience in a veterinary clinic/hospital.
OR
- Minimum of 3 years’ experience working in a veterinary clinic/hospital performing duties similar to those of a veterinary technician/assistant.
OR
- Minimum of 1 year experience working as a veterinary technician or non-credentialed veterinary support specialist working with an animal health industry contact center.
Pay:
- The starting base rate of pay is between $22-25/hour.
- Pay varies based on the individual‘s education, experience, and credentials. Pay will be discussed on an individual basis in the interview process.
Employee Trainer Job Description:
The Employee Trainer is responsible for training new employees and current employees moving into new positions as well as assisting with internal growth and development training programs. The Employee Trainer works to acclimate new employees to the company and their positions through the training program and also supports current employees as they learn new responsibilities. This position works closely with the training team, operations, contact center supervisors, administrative team and human resources to carry out the responsibilities of the position. The Employee Trainer position is expected to perform responsibilities in alignment with SafetyCall International’s (SCI) mission, vision, values and principles in order to support and advance the company
Schedule:
Full-time, Day Shift: Works 40 hours per week, Monday-Friday. Shifts will be scheduled between the hours of 7am-5pm CST, with each shift being 8.5 hours, including a 30 minute unpaid lunch. Shift start and end times are scheduled in advance and will vary from day to day.
Required Experience:
- Active CVT/LVT/RVT License and at least 1 year of experience in a veterinary clinic/hospital.
OR
- Minimum of 3 years’ experience working in a veterinary clinic/hospital performing duties similar to those of a veterinary technician/assistant.
- Minimum of 1 year experience working as a veterinary technician or non-credentialed veterinary support specialist working with an animal health industry contact center.
- Previous experience working as a trainer preferred.
Pay:
- The starting base rate of pay is between $25-27/hour.
- Pay varies based on the individual where we look at several factors including education, experience, and credentials. Pay will be discussed on an individual basis in the interview process.
Veterinary Industry Representative Lead Technician Job Description:
The Veterinary Industry Representative (VIR) Lead Technician position acts as a shift leader and is responsible for acting as a resource providing case management input and guidance to VIR staff who manage cases on SafetyCall International’s (SCI) industry service lines. Lead Technicians help to manage the overall flow of their assigned shifts and help respond to incoming telephone interactions and escalated cases as needed. The VIR Lead Technician will perform responsibilities in alignment with SafetyCall (SCI) mission, vision, values and principles.
Schedule:
Full-time, Day Shift: Works 40 hours per week, Monday-Friday. Shifts will be scheduled between the hours of 7am-5pm CST, with each shift being 8.5 hours, including a 30 minute unpaid lunch. Shift start and end times are scheduled in advance and will vary from day to day.
Required Experience:
- Active CVT/LVT/RVT License and at least 1 year of experience in a veterinary clinic/hospital and 2 years of animal health industry contact center experience
OR
- Minimum of 3 years’ experience working in a veterinary clinic/hospital performing duties similar to those of a veterinary technician/assistant and 2 years of animal health industry contact center experience
- Minimum of 2experience working as a veterinary technician or non-credentialed veterinary support specialist working with an animal health industry contact center.
Pay:
- The starting base rate of pay is between $25-27/hour.
- Pay varies based on the individual where we look at several factors including education, experience, and credentials. Pay will be discussed on an individual basis in the interview process.
Veterinary Industry Representative Supervisor Job Description:
Schedule:
The Veterinary Industry Representative (VIR) Supervisor position is responsible for the overall direction, coordination, and evaluation of assigned staff in the contact center and for carrying out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable State and Federal laws. Responsibilities include participating in the interviewing, hiring, onboarding, and training process for employees; planning, assigning, and directing work; coaching, appraising and communicating performance, both ongoing and annually; addressing and resolving employee relation issues and other identified concerns; fostering relationships with employees and assisting with connecting employees to the culture and company; and participating in the discipline and termination processes. The position works closely with operations, the other supervisors in the contact center, human resources (HR), training, the administrative team and sr. leadership. This position is expected to carry out their functions during varying hours, in accordance with their other scheduled responsibilities, including attending meetings, and to be available as needed based on their assigned employees’ schedules. The VIR Supervisor is expected to perform duties by the mission, vision, values, and principles of SCI in order to support and advance the company.
Full-time, Day Shift: Works 40 hours per week, Monday-Friday, 8-9 hour shifts between the hours of 7am-5pm CST. Supervisors may need to work more than 40 hours/week on occasion to meet the needs of the company.
Required Experience:
- Active CVT/LVT/RVT License and at least 1 year of experience in a veterinary clinic/hospital and at least 2 years of animal health industry contact center experience
OR
- Minimum of 3 years’ experience working in a veterinary clinic/hospital performing duties similar to those of a veterinary technician/assistant and at least 2 years of animal health industry contact center experience
- Minimum of 2 years experience working as a veterinary technician or non-credentialed veterinary support specialist working with an animal health industry contact center
- Previous experience working as a supervisor or recognized leadership experience preferred.
Pay:
- The starting base rate of pay is between $28-30.
- Pay varies based on the individual where we look at several factors including education, experience, and credentials. Pay will be discussed on an individual basis in the interview process.
Remote Agent Requirements for all Positions:
Employees must be able to meet certain internet requirements which can be found on our careers page at safetycall.com/careers. In addition, employees must also have a space that allows them to work without interruptions or distractions, and must not have any other responsibilities during the time they are working such as caring for animals or dependents.
Benefits:
- We have many fantastic benefits including medical, dental, vision, life, pet and other supplemental insurance options, 401K with match, paid time off, paid holidays, company paid life, short- & long-term disability insurance, CE & license reimbursement, incentive programs, and more!
How to apply:
Please complete the online application by October 17th, 2025 to be considered for one of our current openings. You can identify what position(s) you are interested in within the designated area in the application. If you are interested in multiple positions, you may list more than one.
