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Department: | PPHREP|IW8 |
Location: |
Non-Credentialed Veterinary Support Staff are assigned to different service lines based on our company needs and the applicant's background/experience. Below you will find information on the different service lines and positions we're currently hiring for, as well as information about schedules, training, and pay ranges. Please review and select which position you are most interested in when completing the application.
Pet Poison Helpline (PPH) Representative Level I, Job Description:
The PPH Representative is responsible for responding to incoming cases on Pet Poison Helpline via telephone regarding potential toxic exposures, poisonings, and other adverse events from pet owners. PPH Reps take full histories and details of the events, triage the cases, and provide accurate medical, health, and safety information to the callers. PPH Reps document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting
Schedule:
Full-Time Schedules All Include;
Mid Shift:
Part-time Schedules All Include;
Mid Shift:
Training Requirements for all positions/shifts:
Full-time and Part-time candidates must be able to commit to a 4-week (6-weeks for the Overnight Veterinary Technicians), full time, paid, remote training process up front. Training schedules are determined in advance and may include daytime/evening hours as well as weekends. Currently, we are unable to work with any scheduling conflicts during the training process. After training is complete the shift you are hired for will begin.
Required Experience, Skills, Knowledge and Abilities:
Remote Agent Requirement:
Details on internet requirements for remote employment can be found on our careers page. In addition, employees must also have a space that allows them to work without interruptions or distractions, and must not have any other responsibilities during the time they are working such as caring for animals or dependents.
Pay & Benefits:
Application Follow-up:
Due to the large number of applicants we receive and the unique nature of this position, we are not always able to respond to every candidate who applies. If we plan to move forward with you, you can expect to receive a response from us within a week of completing your application. If you do not hear from us, please know that we appreciate your interest, but we have moved forward with other candidates at this time.