Position Description:
The Associate Veterinarian performs toxicology consultation via the telephone, email and chat with veterinarians, veterinary technicians, other health care providers, pet owners and consumers calling into Pet Poison Helpline or SafetyCall’s industry side. Associate Veterinarians document history, case notes, and recommendations into an electronic medical records system. Associate Veterinarians act as a resource for support staff in the call center and provide training and guidance when needed. In addition to the core duties, presentation and publication opportunities also exist for those who are interested. We provide an extensive toxicology training program upon hire.

Schedule Options:
Full-Time, Evenings (eligible for a $3/hour shift differential):

• Works 40 hours/week
• Works 4 shifts per week, each shift is10.5 hours
• Shifts will be scheduled between the hours of 2:30pm-4am CST. Scheduled start and ends times will vary within that range.
• Works rotating holidays
• Works every other weekend (both Saturday & Sunday)
• Work weeks run Saturday through Friday.
• Schedules are done several weeks in advance.

Part-Time, Evenings:

• Works 20 hours/week
• Works 4 shifts per week, each shift is 5 hours
• Shifts will be scheduled between the hours of 5pm-12am CST. Scheduled start and ends times will vary within that range.
• Works rotating holidays
• Works every other weekend (both Saturday & Sunday)
• Work weeks run Saturday through Friday.
• Schedules are done several weeks in advance.

Training:
The initial training for both full time and part time team members is 40 hours/week (5 days/week) for the first 5-weeks of employment. The hours will vary, but may include days, evening and weekend shifts. Training schedules are provided in advance.

Qualifications:

• Current Minnesota veterinary medicine license or ability to obtain upon hire.
• At least three (3) years of clinical experience required.
• Emergency experience and/or veterinary internship strongly preferred.
• Some toxicology experience is preferred, but not required.
• Resident of the United States, in one of the states we are set up to hire from (see website for full list, https://safetycall.com/about/careers/)
• Advanced proficiency with keyboarding, PCs, Microsoft Office, and common computer software and hardware.
• Excellent written and oral communication skills with the ability to speak and write clearly with compassion and professionalism.
• Ability to exhibit sound and accurate judgment.
• The ability to apply principles of logical and scientific thinking to a wide range of intellectual and practical problems. Ability to deal with a variety of abstract and concrete variables.
• Ability to gather, analyzes, and synthesize complex or diverse information.
• Ability to work varying shifts including days, evenings, weekends, holidays and if assigned, overnights.
• Strong attention to detail and spelling with the ability to accurately enter data with very few errors.
• Ability to attend to multiple tasks simultaneously while maintaining quality and accuracy.
• Ability to accurately add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals, ratios and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Customer service focused attitude and behavior

Pay & Benefits:

• The starting base rate of pay is between $48-50/hour. Shift differentials are applied on top of the base rate if applicable.
• Employees who work weekend phone shifts between the hours of 12am CST on Saturday through 4am CST on Monday will receive an additional $5/hour differential on top of their base rate and any other differentials that they have.
• Pay varies based on the individual where we look at several factors including education, experience, and credentials. Pay will be discussed on an individual basis in the interview process.
• We also have many fantastic benefits including medical, dental, vision, life, pet and other supplemental insurance options, 401K with match, paid time off, paid holidays, company paid life, short- & long-term disability insurance, CE & license reimbursement, incentive programs, and more!

Remote Agent Requirements:
Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high-speed internet with an ISP that can supply a cable modem internet service which meets minimum upload and download speeds. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.